Right of withdrawal
If you are not satisfied with your order you can exercise the right of withdrawal within 14 days from the date of receipt the order (the days will start to be calculated based on the proof of delivery).
The products that will be returned for replacement do not they must be used, consumed, or damaged, they must have a tag identification attached to the product and must be returned in the packaging original with related accessories. The goods that will be returned under non-conditions in accordance with the above, it will not be replaced or refunded.
The products must be returned via a single one shipping and, if possible, within the original packaging that was given to you delivered.
How to make a return
You can request a return within 14 days from date of receipt of the order writing an email to assistenza@chevalfirenze.com, providing information about yours order, order number, email address used and the reason for your returns. Depending on it, the Customer Support Service is at your disposal to clarify any doubts about the procedure to be followed. Following the return request you will receive a confirmation email.
Returned by change
If you want to make a replacement you can contact by writing an email to ours Customer Assistance Service (assistenza@chevalfirenze.com), that will guide you through the process exchange rate.
It is only possible to make color changes and then change the item purchased with the same item in a different color, if available, and only for orders placed by countries belonging to European Community. If you prefer to make a change with another item, you will need to request a return and make a new purchase.
Once received the product to be replaced at our warehouse we will send you the new product. The new tracking number will come to you communicated via email at the time of the new shipment.
Once the item has been changed, it will no longer be possible to request a new change.
The new article can only be returned for get a refund.
Shipping methods
You can send the products you intend to return with mode you prefer, using the express courier or the service of Postal mail
The shipping costs will be at our expense only in the case of:
We will arrange a reservation through us Courier service.
Returned products must be sent to the following address:
SERE.BAGS Srl
Via Tevere, 100/102 – 50019 Sesto Fiorentino (FI) – ITALY
Repayment terms
Once the return is received, the conditions of the returned products within approximately 14 working days from the date of receipt of the goods, the refund will be processed later.
Cheval Florence will reimburse you the total price of the products purchased and the actual refund will be notified to you via email.
In the event that the amount refunded is not correct, please contact us by email: assistenza@chevalfirenze.comwho will verify the amount repaid and will credit the missing difference.
Failure to accept the return
In the event that the conditions are not met mentioned above or the damage to returned products should be found their use, Cheval Firenze reserves the right not to accept the return. In this In this case you can decide to receive the purchased products again, by making yourself however, I pay the shipping costs. It will not be possible to change later a purchased product or refuse the shipment sent.