Terms of service

OVERVIEW

Welcome to Cheval Firenze! The terms “we” and “our” refer to Cheval Firenze. Cheval Firenze operates this store and the website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with an adequate shopping experience (the “Services”). Cheval Firenze is supported by Shopify, which allows us to provide you with the Services.

 

The following terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Conditions of Service and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions of Service or the Privacy Policy, you must not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your household to use the Services on devices owned, purchased, or managed by you.

 

To use the Services, including accessing or browsing the online stores or purchasing products and services offered by us, you may be required to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is correct, current, and complete, and that you have all necessary rights to provide such information.

 

Your account activity and the protection of your account credentials are your responsibility. You shall not transfer, sell, assign, or license your account to other persons.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services accurately in our online stores. However, the display of colors and appearance of products may vary depending on the type of device you use to access the store and the settings and configuration of that device.

We cannot guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.

 

All product descriptions are subject to change at any time, without notice and at our discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic area, or jurisdiction from time to time.

 

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Cheval Firenze reserves the right to accept or refuse your order at its discretion for any reason. Your order is not confirmed until Cheval Firenze confirms its acceptance. Before accepting an order, we must receive and process payment. Please check your order carefully before submitting it, as Cheval Firenze may not be able to accommodate requests to cancel an order after acceptance. If we refuse, modify, or cancel an order, we will notify you by contacting you via the email address, billing address, and/or phone number you provided when you placed the order.

 

Your purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].

You represent and warrant that you are making purchases for your own personal or household use and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the actual price at the time of placing the order and will be displayed in your order confirmation email. Unless otherwise specified, published prices do not include taxes, customs duties, shipping, handling, or import fees.

 

Prices published in our online stores may differ from prices offered in physical or online stores or other stores operated by third parties. From time to time, we may offer promotions on the Services that affect prices and are subject to terms and conditions independent of these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

 

For all purchases made in our stores, you agree to provide accurate, current, and complete purchase, payment, and account information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, to enable us to complete your transactions and contact you if necessary.

 

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use that credit card for purchases, (iii) the charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you according to the published prices, including shipping and handling charges and all other applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

 

We are not responsible for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays due to shipping carriers, customs procedures, or events beyond our control. Once the products have been transferred to the carrier, ownership and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

 

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as the design, selection, and arrangement thereof, are owned by Cheval Firenze, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and intellectual property laws.

 

These Terms allow you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create copies, publicly display and perform, republish, download, store, or transmit any material related to the Services without our written consent. Except as expressly stated, nothing in these Terms shall be construed as granting or implying any license or other rights to you in relation to any patents, trademarks, copyrights, or other intellectual property of Cheval Firenze, Shopify, or third parties. Unauthorized use of the Services may result in a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Cheval Firenze.

The names, logos, product and service names, designs, and slogans of Cheval Firenze are trademarks of Cheval Firenze or its affiliates or licensors. You shall not use such trademarks without the written permission of Cheval Firenze. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

 

SECTION 7 - OPTIONAL TOOLS

You may have access to customer tools offered by third parties as part of the Services, which we do not review, control, or endorse.

You understand and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or related to your use of optional third-party tools.

Your use of optional tools offered through the site is at your own risk and discretion, and you should know and accept the terms on which such tools are provided by their respective third-party providers.

 

We may offer new features through the Services in the future (including the release of new tools and resources). Such new features shall be considered part of the Services and are subject to these Terms and Conditions of Service.

 

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). It is not our responsibility to examine or evaluate the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.

We are not responsible for any problems or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please review the policies and practices of these third parties carefully and understand them before you engage in any transaction. Any complaints, concerns, or questions regarding third-party products and services should be directed to those third parties.

 

SECTION 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section details Shopify's relationship with your store and should not be removed or modified.]

Cheval Firenze is powered by Shopify, which allows us to provide you with the Services. However, your sales and purchases made in our Store are made directly with Cheval Firenze. By using the Services, you understand and agree that Shopify is not responsible for any aspect of the sales between you and Cheval Firenze, including any injury, damage, or loss arising from the purchase of products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cheval Firenze.

 

SECTION 10 - PRIVACY POLICY

All personal data we collect through the Services is subject to our Privacy Policy, which can be found here [LINK], and certain personal data may be subject to Shopify's Privacy Policy, which can be found here. By using the Services, you confirm that you have read the above privacy policies.

 

As it supports the Services, Shopify collects and processes personal data relating to your access and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted and shared with Shopify and third parties who may reside in countries other than your own. Please see our privacy policy [LINK] for more information about how we, Shopify, and our partners use your personal data.

SECTION 11 - FEEDBACK

 

When you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback through any media for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services, to perform our obligations and exercise our rights as set forth in the Terms and Conditions of Service.

In addition, you acknowledge and agree that: (i) you own the necessary rights to all Feedback; (ii) you have disclosed any rewards or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not and will not be obligated to (1) keep your Feedback confidential; (2) pay you for your Feedback; or (3) respond to your Feedback.

 

Although we are not obligated to do so, we may monitor, edit, or remove Feedback that, in our sole discretion, is illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or in violation of intellectual property or these Terms and Conditions of Service.

 

You confirm that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, and any other personal or proprietary rights. You further confirm that your Feedback will not include defamatory or otherwise illegal, offensive, or obscene content, nor will it contain viruses or other computer malware that could affect the operation of the Services or any linked website. You shall not use a false email address, pretend to be someone else, or mislead us or third parties as to the origin of your Feedback. You are solely responsible for your Feedback and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

 

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Information on or in the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, offers, promotions, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if errors occur at any time without prior notice (even after an order has been submitted).

 

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, to: (a) for any illegal or harmful purpose; (b) violate any local, provincial, state, federal, or international rules, regulations, laws, or ordinances; (c) infringe or violate our intellectual property rights or those of others; (d) harass, oppress, insult, hurt, defame, slander, disparage, intimidate, or offend our employees or anyone else; (e) to transmit false or misleading information; (f) to send, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or induce the sending of advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or other similar solicitations; (h) impersonate or attempt to impersonate another person or entity; (i) engage in any other behavior that prevents or inhibits other people from using or accessing the Services, or that we deem dangerous to Cheval Firenze, Shopify, or users of the Services, or exposes them to liability.

 

In addition, you agree not to: (a) upload or transmit viruses or other types of malicious code that could be used to affect the functioning or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or disclose any part of the Services; (c) collect or track the personal data of other people; (d) engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (e) interfere with or circumvent the security features of the Services or related websites, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we believe that you have violated any part of these Terms.

 

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at any time at our discretion and without notice, and you will remain liable for all amounts due up to the date of termination.

 

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Limitation of Warranty, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other clause that, by its nature, should survive termination.

 

SECTION 15 - LIMITATION OF WARRANTY

The information presented in or through the Services is made available for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. You rely on such information solely at your own risk. We assume no responsibility for your reliance on such materials, or the reliance of any visitor to the Services or anyone who may be informed of such content.

 

EXCEPT AS EXPRESSLY STATED BY Cheval Firenze, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY OF SERVICE, FITNESS FOR A PARTICULAR PURPOSE, DURATION, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS MAY LIMIT OR PROHIBIT THE DISCLAIMER OF IMPLIED WARRANTIES OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

 

SECTION 16 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Cheval Firenze, ITS PARTNERS, OFFICERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MERCHANTS, SERVICE PROVIDERS OR LICENSORS OF OURS OR OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR DAMAGE, WHETHER DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST EARNINGS, LOSS OF DATA, REPLACEMENT COSTS OR OTHER SIMILAR DAMAGES, WHETHER ARISING FROM CONTRACTUAL LIABILITY, SPECIAL, TORT (INCLUDING NEGLIGENCE) OR ARISING OUT OF YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES; NOR FOR ANY OTHER CLAIMS RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN THE CONTENT, ANY LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE SERVICES OR THE CONTENT (OR PRODUCTS) PUBLISHED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, REGARDLESS OF WHETHER YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cheval Firenze, Shopify, and our affiliates, partners, officers, directors, employees, agents, merchants, licensors, and service providers from any loss, damage, liability, or claim, including reasonable legal fees, paid to any third party as a result of: (1) your violation of these Terms and Conditions of Service or the documents contained therein, (2) your violation of laws or the rights of third parties, (3) your access to and use of the Services.

 

We will notify you of any claim for compensation, provided that delayed notification does not relieve you of your obligations unless you are materially affected. We may control the defense and settlement of such claims at your expense, including the selection of counsel, but we will not settle any claims that require non-monetary obligations on your part without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of any non-compensable claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY

 

If any provision of these Terms and Conditions of Service is held to be illegal, void, or unenforceable, it shall be enforced to the maximum extent permissible by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Shopify's failure to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of such right or provision.

 

These Terms and Conditions of Service and any notices or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between us and you, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, both oral and written, between us and you (including, but not limited to, any prior versions of the Terms and Conditions of Service).

 

Any ambiguities in the interpretation of these Terms and Conditions of Service shall not be construed against the party entering into them.

 

SECTION 20 - ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our written consent; any attempt shall be void and void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you or your consent.

 

SECTION 21 - APPLICABLE LAWS

These Terms and Conditions of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the federal, state, or territorial courts in the jurisdiction in which Cheval Firenze is located. You and Cheval Firenze agree to the venue and personal jurisdiction in such courts.

 

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and do not limit or affect these Terms.

SECTION 23 - CHANGES TO TERMS AND CONDITIONS OF SERVICE

You can review the current version of the Terms and Conditions of Service at any time on this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any changes to these Terms in accordance with applicable laws, and such changes will be effective as of the date stated in the notice. Your continued use of or access to the Services following any changes to the Terms of Service constitutes your acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to assistenza@chevalfirenze.com.

 

Our contact information is as follows:

[INSERT TRADING NAME]

assistenza@chevalfirenze.com

[INSERT BUSINESS ADDRESS]

[INSERT BUSINESS PHONE NUMBER]

[INSERT BUSINESS REGISTRATION NUMBER]

[INSERT VAT NUMBER]